Hooray Health HighlightsSupport at Home and On The Go!

November 2023

Dear Hooray Health Members,

‘Tis the most wonderful time of year, and Hooray Health is looking forward to every single moment of it! My team and I hope you’re keeping warm and healthy this winter while enjoying the season with loved ones.

If a stuffy nose or sore throat has you staying in instead of celebrating with loved ones, remember that Hooray Health is here for you! If you need to see a provider from the comfort of your own home, make sure to take full advantage of your Hooray Health Plan! Our Max plan includes 24/7 access to board-certified doctors for treatment of common medical concerns, all for $0! It’s just one of the many ways Hooray works to support our members.

I hope you’ll find our newsletter worthwhile—it’s been created with you in mind. Read on to learn about current industry insights, how to understand your symptoms, and how Hooray Health is here to help you along the way.

Be well,

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Shane Foss


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Industry Insights

Cooler Weather Makes Way for Confusing Symptoms

As a Hooray member, you have access to more than 4,500 of Hooray Health's Retail Clinics and Urgent Care Centers to treat minor illnesses and injuries for an affordable price—just a $25 copay! You also have access to $0 Virtual Primary and Urgent Care visits to help you receive affordable care even when leaving your home is difficult.

Still, it’s important to understand your symptoms when you are sick so you can plan the best path forward for your health. As the winter months drag on, so do a number of different illnesses, including upper respiratory viruses like COVID-19, RSV, the flu, and the common cold, all of which can be confusing to differentiate.

We’ve taken the time to create this comparison chart for your reference to help you determine what your symptoms mean:

Symptoms COVID-19 RSV Influenza Common Cold
Sneezing Rare Often Rare Often
Loss of Taste/Smell Sometimes Rare Rare Rare
Shortness of Breath Often Sometimes Rare Sometimes
Congestion Rare Often Sometimes Often
Sore Throat Sometimes Sometimes Sometimes Often
Fatigue Often Sometimes Often Sometimes
Fever/Chills Often Sometimes Often Rare

By the Book

What is considered a minor injury?

Sometimes a minor injury can have a big effect on your daily life. However, you can rest assured that Hooray Health Retail Clinics and Urgent Care Centers are equipped to get you on the path to better health quickly and at an affordable price.

Our Urgent Care Centers function similarly to a primary care center and offer x-rays, labs, and more, all without having to schedule an appointment. Additionally, Hooray Health Retail Clinics are located within retail stores to provide services to treat fevers, colds, rashes, bumps, and scrapes.

It can still be difficult to understand at what point minor injuries verge on being classified as major injuries instead. Here are some examples to help you understand the differences:

Minor Injuries:

  • Shallow cuts or abrasions
  • Sprains and muscle strain
  • Bruises and skin lesions
  • Burns covering only small areas of skin

Major Injuries:

  • Compound fractures
  • Head or eye injuries
  • Deep lacerations
  • Severe or extensive burns
  • Injuries accompanied by chest pain, paralysis, confusion, or severe bleeding

Source: https://primeuc.com/blog/major-vs-minor-injuries/

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Hooray Health Happenings

Meet Emily

Last Thanksgiving, Emily invited her entire extended family over for dinner. With the turkey already on the table, there was just one thing missing— the pie that was still in the oven!

Lost in the excitement of greeting everyone, Emily forgot all about it until smoke came from the kitchen. In a mad dash, she grabbed the pan out of the oven without an oven mitt. Emily dropped the pie in pain, leaving a mess on her kitchen floor and minor burns on her hands.

Costs of Diagnosis & Treatment for Minor Burn

Without Hooray Health:

on Average*

With Hooray Health:

on Average*

As a Hooray Health member, Emily was able to find close-by and affordable care for her burns by using her smartphone to access the Hooray Health Mobile App. She was treated quickly, and with her Go-Anywhere Hooray Health Accident Coverage, Emily will be back to making pumpkin pie in time for the next family get-together!

*Source: https://www.forbes.com/advisor/health-insurance/urgent-care-cost/

Proactive vs Reactive Care


Proactive and Reactive Care are big points of interest in our industry, and we feel each has its place in healthcare. We also feel it’s important that you are aware of the differences and how they can affect your individual care journey.

Proactive Care involves recognizing and addressing potential health issues before they become severe. It’s often closely related to preventative care options and focuses on early detection and intervention to mitigate the advancements of health problems.

Proactive vs Reactive Care

  • Remote care monitoring
  • Person-centered care plans
  • Regular health assessments
  • Tech-enabled care

Reactive Care sometimes gets a bad rep, but it is an essential form of healthcare that tackles issues directly after or while they occur.

Reactive Care Highlights:

  • Treating injuries
  • Managing chronic conditions
  • Surgery
  • Emergency care

Although not all reactive care can be performed in urgent care centers or retail clinics, Hooray Health is proud to be there to support you when minor injuries or illnesses make proactive care difficult.

Source: https://www.theaccessgroup.com/en-gb/blog/hsc-preventative-vs-proactive-vs-reactive-care-what-s-the-difference-and-why-are-they-important/

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Hooray Health Web app

Don’t Forget to Download the Hooray Health App!

It’s the best way to stay connected to your care benefits as a Hooray Health member. You can download it for free from the Apple or Google Play Store!

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